Each children’s play session lasts 1 hour 30 minutes.

The play areas are designed for children under 7 years old.

Yes, pre-booking online is required. Walk ins may be accepted if space allows.

Sessions are capped at 25 children per session.

Yes. Children must be supervised at all times. The Grove Playtown accepts no responsibility for supervising children.

Yes. All adults and children must wear socks at all times.

Tickets are non refundable. However, they are transferable with 24 hours’ notice.

The Grove Playtown cannot be held liable for any loss or damage to personal property during your visit.

Only food purchased from Jane's Garden Cafe can be brought into The Grove and should only be consumed at a table, not in the play areas.

A decorated party room.
Exclusive use of all role‑play rooms.
Use of the main Playtown space, including tables and chairs.

Parties are limited to a maximum of 25 children and 30 adults.

These numbers include the birthday child, all guests and accompanying adults. For health and safety reasons, guest numbers must not exceed these limits under any circumstances.

Yes. The Grove Playtown parties are suitable for children up to the age of 7.

Yes. All children must be supervised by a responsible adult at all times.

Parties take place during a two-hour session from 3:15pm to 5:15pm.

We recommend the following structure:
3:15pm: Guests arrive.
4:45pm: Food and birthday cake served in the party room.
5:15pm: Party ends and guests say goodbye.

We kindly ask that parties finish on time to ensure everything runs smoothly.

The party organiser may enter The Grove Playtown up to five minutes before the party start time, allowing staff time to clean and reset between sessions.

Some families choose to use the first 15 minutes of their booking to finish setting up, but how you use your party time is entirely up to you.

Early access to the party room only may be available for dropping items off. Please arrange this with the The Grove Playtown team in advance.

No. Once food has been served, guests are asked not to re‑enter the play area. This allows our team to clean the space.

Unfortunately, we’re unable to extend your party time, so we recommend arriving promptly to make the most of your session.

Not at the moment. While we continue to establish our party offering and prepare for the opening of our new Garden Café, catering is not included. Families are welcome to bring their own food and drinks to be served in the party room.

Yes, you’re very welcome to personalise your space. We just ask that decorations are not attached to walls or fixtures.